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И о хорошем.
Обычно все пишут о всяких неудачах в покупках, это известный факт что удовлетворенный клиент может рассказать о своем опыте паре человек, в то время как обиженный расскажет всем знакомым и незнакомым.
А я тут пообщался с представителями amazon.com по поводу отправки мне SAE ключиков вместо заказанных метрических.
Ну ошиблись, с кем не бывает. Но скорость и быстрота реакции приятно удивили. Пара часов после моего обращения, и вот
Hello,
I am very sorry to know that you received different type item. This usually doesn't happen. I completely understand your disappointment; that's not what we want our customers to experience.
I'm forwarding your complaint to the concern department and the right people in my company so that they'll come to know about the problem. Now they'll be able to check for the source of the problem. We're aware that our choice of services reflects on our business as a whole, and thank you for letting us know about this issue.
I've checked your order and see the item was ordered from "Federated Trade", a seller on our website. Because sellers' inventories are constantly changing, we can't replace items sold by them that are Fulfilled by Amazon.
In this case, there's no need to return the item for us to issue a refund. You're welcome to keep, donate or dispose of it--whichever option is most appropriate and convenient for you.
To make this right for you, I've requested a full refund of $25.39 for item. This refund will appear in the next 2-3 business days as a credit on the original payment method used for the order. Once processed, you'll also be able to see the refund request here:
http://www.amazon.com/gp/css/summary/edit.html?orderID=bla-bla-bla
If you still want the "Metric Offset Box Wrench Set" and it's available to be shipped by Amazon, please place the order with One-Day shipping and write us back with new order number so that we can wave off or refund the shipping charges.
In addition to our large selection, one of the benefits we try very hard to offer our customers is convenience. I'm very sorry for the inconvenience you experienced in this case.
We look forward to seeing you again soon.
Best regards,
Никаких требований подтвердить, что именно получено, фотографий, предложений вернуть товар и т.п. Просто вернули деньги и извинились. Приятно.
После такого я, конечно, буду продолжать покупки на амазоне.
А я тут пообщался с представителями amazon.com по поводу отправки мне SAE ключиков вместо заказанных метрических.
Ну ошиблись, с кем не бывает. Но скорость и быстрота реакции приятно удивили. Пара часов после моего обращения, и вот
Hello,
I am very sorry to know that you received different type item. This usually doesn't happen. I completely understand your disappointment; that's not what we want our customers to experience.
I'm forwarding your complaint to the concern department and the right people in my company so that they'll come to know about the problem. Now they'll be able to check for the source of the problem. We're aware that our choice of services reflects on our business as a whole, and thank you for letting us know about this issue.
I've checked your order and see the item was ordered from "Federated Trade", a seller on our website. Because sellers' inventories are constantly changing, we can't replace items sold by them that are Fulfilled by Amazon.
In this case, there's no need to return the item for us to issue a refund. You're welcome to keep, donate or dispose of it--whichever option is most appropriate and convenient for you.
To make this right for you, I've requested a full refund of $25.39 for item. This refund will appear in the next 2-3 business days as a credit on the original payment method used for the order. Once processed, you'll also be able to see the refund request here:
http://www.amazon.com/gp/css/summary/edit.html?orderID=bla-bla-bla
If you still want the "Metric Offset Box Wrench Set" and it's available to be shipped by Amazon, please place the order with One-Day shipping and write us back with new order number so that we can wave off or refund the shipping charges.
In addition to our large selection, one of the benefits we try very hard to offer our customers is convenience. I'm very sorry for the inconvenience you experienced in this case.
We look forward to seeing you again soon.
Best regards,
Никаких требований подтвердить, что именно получено, фотографий, предложений вернуть товар и т.п. Просто вернули деньги и извинились. Приятно.
После такого я, конечно, буду продолжать покупки на амазоне.
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Но карточка канадского амазона, да?
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